The coronavirus outbreak has affected every aspect of life. But hobbytec is still here and we still want to get your orders out to you, so here are the measures we’re taking to make sure you can still get the items you want.
Non-essential shops have had to close but online retail is still strong. Delivery and postal networks are still running – and so are we.
Like so many of you, a lot of our staff are currently working from home for their safety. But they are still processing your orders for our warehouse team to pack and send.
We’re working in line with social distancing measures, which means we are keeping as few of our team on-site to run deliveries as possible. They’re still working hard to make sure all of our parcels get sent out and arrive with you promptly.
As mentioned above, we are following government guidelines. Staff are working from home where possible and social distancing measures are in place, leaving just a skeleton staff on-site running packing and logistics.
But don’t worry - our customer service team are working flexibly to support you. You can still reach us by email at firstname.lastname@example.org, or call our main number (01268) 885801 and we’ll put you through to someone who can help.
We’ve got you
This is a very uncertain time for everyone. We don’t intend to use it to increase our prices, or fall short on our customer service.
Our 30-day refund policy is still in place, and our prices have stayed steady over the last few weeks.
We want everyone to be able to have fun and craft with hot melt glue, now more so than ever. So please choose from the wide range of products available to keep busy and do something you enjoy during this difficult time.
Above all, stay safe and stay well.